Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes these statutory rights.
Faulty, Damaged or Incorrect Items
If an item arrives faulty, damaged, or different from what you ordered, contact us at info@rissamelt.au with your order number and, where possible, a photo of the item. We will arrange a repair, replacement or refund in accordance with the Australian Consumer Law, including reimbursement of reasonable return shipping costs where applicable.
Change of Mind Returns
In addition to your rights under the ACL, we accept change-of-mind returns within 30 days of delivery, provided the item is:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase (e.g. order confirmation or receipt)
For change-of-mind returns, return shipping is at the customer’s expense and original delivery charges are non-refundable. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit back to us.
Some items cannot be returned for change of mind, including opened consumables, chemicals, and items that have been installed or used, for safety and hygiene reasons.
How to Return an Item
- Email info@rissamelt.au with your order number and the reason for return.
- We’ll confirm whether your return is approved and provide instructions, including the return address.
- Once we receive and inspect the returned item, we’ll notify you by email of the outcome.
Please don’t send items back to us before receiving return instructions.
Refunds
Approved refunds are processed to your original payment method. Please allow a reasonable processing time for the refund to appear, as banks and card providers can take additional time to complete the transaction on their end.
Questions
If you have any questions about a return or refund, contact us at info@rissamelt.au.
