This policy explains how we process and deliver orders placed with Rissamelt Warehouse.
Order Processing
We aim to process and dispatch orders promptly once payment has been confirmed. Processing times may vary depending on product availability and order volume.
Delivery Coverage
We currently deliver to addresses within Australia.
Delivery Times
Delivery times vary depending on your location and the delivery method selected at checkout. Metropolitan areas generally receive orders sooner than regional and remote areas. Estimated delivery windows, where available, are shown at checkout.
Tracking
Where a trackable shipping method is used, tracking details will be provided by email once your order has been dispatched.
Delays
Occasionally, deliveries may be delayed by circumstances outside our control — such as carrier delays, weather events, or periods of high demand. If a delay is likely to significantly affect your order, we’ll do our best to keep you informed.
Multiple Items
Orders containing multiple items may occasionally be sent in separate parcels, including from different locations, depending on stock availability.
Questions About Your Delivery
If you have any questions about the delivery of your order, contact us at info@rissamelt.au with your order number.
