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Privacy Policy — Rissamelt

Effective date: 01 July 2022
Last updated: 01 July 2025

Rissamelt (“Rissamelt”, “we”, “us”, “our”) is an Australian online store trading under Meltye Corporation (ABN 67 661 203 498). We are committed to protecting your privacy and handling your personal information in a transparent and secure way.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or make a purchase from our website https://rissamelt.au (the “Site”) or otherwise interact with us.

1) Who we are and how to contact us

Trading name: Rissamelt
Legal entity: Meltye Corporation
ABN: 67 661 203 498
Website: https://rissamelt.au

If you have any questions, requests, or complaints about privacy, contact us using the details above.

2) What personal information we collect

Because we operate an e‑commerce store, we collect personal information that is necessary to process and deliver orders and to provide customer support.

A) Information you provide to us

When you place an order or contact us, you may provide:

  • Identity & contact details: name, email address, phone number
  • Delivery details: shipping address and delivery instructions
  • Order details: products purchased, quantities, order number, order history
  • Communications: messages you send us (e.g., emails or contact form enquiries)

B) Payment information

When you pay for an order, your payment is processed by a third‑party payment provider. We do not store full credit/debit card numbers. The payment provider will handle your payment details in accordance with their own privacy policy.

C) Information collected automatically

When you browse the Site, we may collect limited technical information such as:

  • Device and browser information (e.g., device type, browser type)
  • Log data (e.g., IP address, pages visited, time and date of visit)
  • Cookie data required for basic website functionality (e.g., keeping items in cart)

3) Why we collect and use your personal information

We use your personal information to:

  • Process and fulfil orders (payment processing, order confirmation, packing and shipping)
  • Deliver products to your nominated Australian address
  • Provide customer service and respond to enquiries, returns, or warranty issues
  • Prevent fraud and protect our store (e.g., detecting suspicious transactions)
  • Comply with legal obligations (e.g., tax, accounting and record‑keeping requirements)

4) How we disclose personal information

We may share personal information only where necessary to run our e‑commerce business, including with:

  • Payment processors (to process payments)
  • Delivery and logistics providers (to deliver orders within Australia)
  • IT and website hosting providers (to operate and secure the Site)
  • Professional advisers (e.g., accountants, legal advisers) where necessary
  • Regulators or law enforcement where required or authorised by law

We do not sell your personal information.

5) Storage, security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using reputable platforms/providers and limiting access to information to those who need it to operate the business.

No method of transmission or storage is completely secure. You provide information at your own risk.

How long we keep information: We retain personal information only as long as necessary for the purposes described in this policy, including for order history, customer support and legal/tax requirements.

6) Cookies

We may use cookies that are required for the Site to function (for example, enabling shopping cart functionality and helping the Site load correctly). You can control cookies through your browser settings. Disabling cookies may affect Site functionality (such as checkout).

7) Access and correction

You may request access to the personal information we hold about you and request correction if it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us. We may need to verify your identity before processing the request.

8) Complaints

If you have a privacy complaint, please contact us and provide details of your concern. We will review and respond within a reasonable time.

Email: info@rissamelt.au

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

9) Changes to this Privacy Policy

We may update this policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated version will be published on the Site and will apply from the updated effective date.